Order Cut-Off Time
Orders placed before 2:00 PM (AWST) are processed the same day.
Processing Time
All orders are packed and dispatched within 1–3 business days (Monday to Friday).
Delivery Time
Once shipped, your order should arrive within 2–5 business days, depending on your location.
Shipping Costs
Shipping is always free, no hidden fees or minimum spend.
Shipping Destinations
We currently ship to Australia, New Zealand, Canada, the UK, and the USA.
Order Cancellation
Need to cancel your order? Contact our customer service team as soon as possible after placing it, and we’ll do our best to stop it before it’s processed.
Delayed Orders
If your order hasn’t arrived after two extra business days beyond the estimated delivery time, please check your tracking link. Still no update? Reach out with your order number, and we’ll investigate right away.
Damaged or Incorrect Orders
If your parcel arrives damaged or with the wrong items, please contact us with your order number, photos of the issue, and a short description. We’ll make it right as quickly as possible.
